Add upated information about bugs and support

This also includes updated information to the community mailing list.

Author: Jonathan S. Katz

README.md

@@ -253,16 +253,15 @@ version branch (e.g. `REL_4_2` for 4.2)
 1. Please be as descriptive in your pull request as possible. If you are
 referencing an issue, please be sure to include the issue in your pull request
 
-## Submitting an Issue
+## Support
 
-Please use GitHub to submit an issue for the PostgreSQL Operator project.
+If you believe you have found a bug or have detailed feature request, please open a GitHub issue and follow the guidelines for submitting a bug.
 
-If you would like to work the issue, please add that information in the issue so that we can confirm we are not already working no need to duplicate efforts.
+For general questions or community support, we welcome you to join the PostgreSQL Operator community mailing list at [postgres-operator@crunchydata.com](mailto:postgres-operator@crunchydata.com) and ask your question there.
 
-If you have any question you can submit a Support - Question and Answer issue and we will work with you on how you can get more involved.
+For other information, please visit the [Support](https://access.crunchydata.com/documentation/postgres-operator/latest/support/) section of the documentation.
 
-
-## Complete Documentation
+## Documentation
 
 For additional information regarding design, configuration and operation of the
 PostgreSQL Operator, pleases see the [Official Project Documentation][documentation].

docs/content/support/_index.md

@@ -5,14 +5,18 @@ draft: false
 weight: 110
 ---
 
-For community support of the [PostgreSQL Operator](https://github.com/CrunchyData/postgres-operator),
-please open [an issue on GitHub](https://github.com/CrunchyData/postgres-operator/issues/new/choose).
-The PostgreSQL Operator community and the Crunchy Data team behind the
-PostgreSQL Operator is generally active in responding to issues.
+There are a few options available for community support of the [PostgreSQL Operator](https://github.com/CrunchyData/postgres-operator):
 
-Please be sure to provide as many details as possible in regards to your issue.
+- **If you believe you have found a bug** or have a detailed feature request: please open [an issue on GitHub](https://github.com/CrunchyData/postgres-operator/issues/new/choose). The PostgreSQL Operator community and the Crunchy Data team behind the PostgreSQL Operator is generally active in responding to issues.
+- **For general questions or community support**: please join the PostgreSQL Operator community mailing list at [postgres-operator@crunchydata.com](mailto:postgres-operator@crunchydata.com),
+
+In all cases, please be sure to provide as many details as possible in regards to your issue, including:
+
+- Your Platform (e.g. Kubernetes vX.YY.Z)
+- Operator Version (e.g. {{< param centosBase >}}-{{< param operatorVersion >}})
+- A detailed description of the issue, as well as steps you took that lead up to the issue
+- Any relevant logs
+- Any additional information you can provide that you may find helpful
 
 For production and commercial support of the PostgreSQL Operator, please
-[contact Crunchy Data](https://www.crunchydata.com/contact/) at
-[info@crunchydata.com](mailto:info@crunchydata.com) for information regarding an
-[Enterprise Support Subscription](https://www.crunchydata.com/about/value-of-subscription/).
+[contact Crunchy Data](https://www.crunchydata.com/contact/) at [info@crunchydata.com](mailto:info@crunchydata.com) for information regarding an [Enterprise Support Subscription](https://www.crunchydata.com/about/value-of-subscription/).