亚马逊账户审核全指南：一审二审区别与申诉流程

亚马逊账户审核全指南：一审二审区别与申诉流程

Amazon Account Review Guide: Differences Between First and Second Review & Appeal Process

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许多卖家在交流群中询问亚马逊一审和二审的区别。实际上，亚马逊官方并没有"一审"和"二审"的明确概念，这些只是卖家圈子的说法。

Many sellers ask about the difference between Amazon's first and second review. In fact, Amazon officially doesn't have clear concepts of "first review" and "second review" - these are just terms used in seller circles.

一审指的是基本资料审核，包括营业执照、身份证信息和后台填写信息。

First review refers to basic document verification, including business license, ID card information and background form details.

二审（亚马逊称为"水电煤网络账单审核"）是随机触发的额外审核。

Second review (called "utility bill verification" by Amazon) is an additional random check.

遇到账户审查怎么办？

What to Do When Facing Account Review?

1. 了解停用原因

1. Understand Suspension Reasons

登录卖家平台查看"业绩通知"，仔细阅读每一条通知内容。

Check "Performance Notifications" in Seller Central and read each notice carefully.

2. 申诉准备

2. Appeal Preparation

• 准备90天内的水电煤网账单（PDF/PNG/GIF格式）
• 确认信用卡有效

• Prepare utility bills within 90 days (PDF/PNG/GIF format)
• Confirm credit card validity

3. 提交申诉

3. Submit Appeal

点击通知底部的"申诉"按钮，按要求上传文件。

Click "Appeal" button at the bottom of the notice and upload documents as required.

常见问题解答

FAQ

Q: 没有公共事业账单怎么办？

Q: What if I don't have utility bills?

A: 可提供户口本、结婚证或水电增值税发票作为辅助证明。

A: You can provide household register, marriage certificate or utility VAT invoices as supplementary proof.

Q: 审核需要多久？

Q: How long does review take?

A: 亚马逊会尽快处理，请勿重复提交。

A: Amazon will process as soon as possible - avoid duplicate submissions.

避免这些错误！

Avoid These Mistakes!

• 重复提交申诉
• 提交不完整/模糊的文件
• 使用过期账单（超过90天）
• 提交手机账单等无效文件

• Duplicate appeal submissions
• Incomplete/blurry documents
• Expired bills (over 90 days)
• Invalid documents like phone bills

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