跨境电商零售进口资质指南：电子口岸IC卡常见问题解答
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跨境电商零售进口资质是开展跨境业务的重要凭证，而电子口岸IC卡则是关键的管理工具。以下是关于电子口岸IC卡的常见问题解答：
Cross-border e-commerce retail import qualification is an important credential for cross-border business, and the electronic port IC card is a key management tool. Here are answers to frequently asked questions about electronic port IC cards:
1. 一张电子口岸IC卡最多可办理几张？
1. How many electronic port IC cards can be issued at most?
答：企业通常只能办理1张法人卡，同时可办理多张操作员卡。同一持卡人在同一家公司最多只能办理1张操作员卡，且法人卡持卡人必须是法人。
Answer: A company can usually only apply for 1 legal person card, but can apply for multiple operator cards. The same cardholder can only apply for 1 operator card in the same company, and the legal person card holder must be the legal person.
2. 新入网业务办理的是什么卡？
2. What card is issued for new network access business?
答：目前，新入网业务办理的是"共享盾"，即免费配发1个法人卡和1个操作员卡。
Answer: Currently, the "Shared Shield" is issued for new network access business, which includes 1 free legal person card and 1 operator card.
3. 第一次办理电子口岸卡时，法人卡和操作员卡能否为同一人？
3. Can the legal person card and operator card be held by the same person when applying for the first time?
答：法人卡和操作员卡持卡人不能为同一人，法人卡持卡人必须是法人，而法人不能办理操作员卡。
Answer: The legal person card and operator card cannot be held by the same person. The legal person card holder must be the legal person, and the legal person cannot apply for an operator card.
4. 在什么情况下需要办理更新解锁业务？
4. Under what circumstances is it necessary to apply for renewal or unlocking services?
答：电子口岸卡的有效期为10年，当卡过期或即将过期时，需要办理更新业务。如果密码累计输错5次，卡将被锁定，此时需要办理解锁业务。
Answer: The electronic port card is valid for 10 years. When the card expires or is about to expire, renewal is required. If the password is entered incorrectly 5 times in total, the card will be locked, and unlocking services are required at this time.
5. 企业的法人卡或操作员卡忘记密码或被锁，该如何处理？
5. What should I do if the company's legal person card or operator card forgets the password or is locked?
答：如果法人卡被锁，建议联系当地数据分中心制卡部门咨询。
Answer: If the legal person card is locked, it is recommended to contact the local data sub-center card production department for consultation.
附：电子口岸卡介质——制卡机构联系方式
Attachment: Electronic port card media - contact information of card production institutions
