中东COD电商物流困境解析:如何破解65%低签收率难题?
中东COD电商物流困境解析:如何破解65%低签收率难题?
Middle East COD E-commerce Logistics Challenges: How to Overcome 65% Low Delivery Acceptance Rate?
一边是极具吸引力的中东蓝海商机,一边则是亟待解决的跨境物流难题。在一个个COD订单投递失败的背后究竟有着怎样的成因?跨境卖家又该何去何从?
On one hand lies the attractive blue ocean opportunities in the Middle East, on the other hand are the urgent cross-border logistics challenges. What are the underlying causes behind failed COD deliveries? How should cross-border sellers navigate this situation?
指数级增长的市场里的物流之痛 | The Logistics Pain in an Exponentially Growing Market
相比起海关严苛的南美、状况不明的印度和消费能力不够的非洲,多金的中东俨然是当今最热门的跨境新战场之一。
Compared to South America with strict customs, uncertain India and Africa with insufficient purchasing power, the wealthy Middle East has become one of today's hottest new cross-border battlefields.
中东地区拥有着庞大的人口基数,年轻化的社会结构,以及较高的消费能力,2020年在COVID-19大流行及石油经济市场影响下,中东商业和消费者行为的变化加速,电商增速明显。
The Middle East has a large population base, a younger social structure, and higher consumption power. In 2020, under the influence of COVID-19 and the oil economy, changes in business and consumer behavior accelerated, with e-commerce showing significant growth.
执着于货到付款的买家背后有哪些物流"未解之结" | The Logistics "Knots" Behind COD Buyers
1. 传统支付习惯,阻碍物流流程加速
与线上支付相比,中东人更热衷于"一手交钱一手交货",加之中东地区信用卡的普及率极低,货到付款是最常见的结算方式。
1. Traditional payment habits hinder logistics acceleration
Compared to online payments, Middle Easterners prefer "cash on delivery." Combined with the extremely low credit card penetration rate in the region, COD remains the most common payment method.
2. 配送周期较长,送达时效难以保证
作为新兴的电商市场,中东地区也难以"免俗",较长的派送周期,使得货物不远万里从海外到消费者手中时已经过了半个月。
2. Long delivery cycles make timeliness hard to guarantee
As an emerging e-commerce market, the Middle East also suffers from long delivery cycles, with goods often taking half a month to reach consumers from overseas.
3大物流环节全打通逐一攻破物流"顽疾" | 3 Key Logistics Solutions to Break Through the "Chronic Problems"
1. 发货前:卖家应主动联系买家并确认订单信息和签收意愿,并提醒买家时刻留意相关物流更新情况。
1. Before shipping: Sellers should proactively contact buyers to confirm order information and delivery acceptance willingness, reminding them to track logistics updates.
2. 送货时:缩短发货时间,降低卖家取消订单的欲望;加入海外仓项目,提前备货到海外仓,可加快货物出仓和运输效率。
2. During delivery: Shorten shipping time to reduce order cancellations; utilize overseas warehouses to improve efficiency.
3. 到货后:提前通知买家做好取货准备;定期整理并分析买家主动签收或拒签的因素,便于改善后续经营。
3. After arrival: Notify buyers in advance; analyze acceptance/rejection factors to improve operations.
对于想要在中东这一蓝海市场大展拳脚的卖家而言,面对鱼龙混杂的物流市场,选择一家有实力的物流企业尤为重要。
For sellers looking to expand in the Middle East blue ocean market, choosing a capable logistics partner is crucial in this complex logistics environment.