Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Japan SMS Carrier Maintenance - Rakuten
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 24, 2025 - 06:00 PDT
        Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 24 September 2025 at 06:00 PDT until 24 September 2025 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Sep 24, 2025 06:00-07:00 PDT
        Twilio Accounts may not be Able to Capture Speech Using <Gather>
        Monitoring - We are observing recovery where Twilio accounts may not be able to capture speech using through Gather. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 24, 2025 - 05:48 PDT
        Update - We are still experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Sep 24, 2025 - 05:27 PDT
        Investigating - We are experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Sep 24, 2025 - 05:15 PDT
        WhatsApp Templates are not Synced to Twilio
        Update - We are still experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 24, 2025 - 05:19 PDT
        Update - We are still experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 24, 2025 - 03:26 PDT
        Investigating - We are experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 24, 2025 - 02:43 PDT
        SMS Delivery Delays to Uzmobile Network in Uzbekistan
        Update - We are still experiencing SMS delivery delays to Uzmobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 24, 2025 - 05:12 PDT
        Update - We are still experiencing SMS delivery delays to Uzmobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 24, 2025 - 03:26 PDT
        Investigating - We are experiencing SMS delivery delays to Uzmobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 24, 2025 - 02:39 PDT
        SMS Delivery Delays to Multiple Networks in New Zealand via a Subset of Short Codes
        Update - We are still experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 24, 2025 - 05:06 PDT
        Investigating - We are experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 24, 2025 - 04:18 PDT
        SMS Delivery Failures From and to Multiple Networks in France for a Subset of Long Code Numbers
        Monitoring - We are observing successful SMS delivery failures from and to multiple networks in France for a subset of long code numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 24, 2025 - 04:47 PDT
        Investigating - We are experiencing SMS delivery failures from and to multiple networks in France for a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 24, 2025 - 03:52 PDT
        SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes
        Update - We continue to experience SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Sep 23, 2025 - 23:36 PDT
        Update - We continue to experience SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 23, 2025 - 19:13 PDT
        Update - We continue to experience SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 2025 - 17:07 PDT
        Update - We continue to experience SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 2025 - 16:18 PDT
        Update - We continue to experience SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 2025 - 15:16 PDT
        Investigating - We are experiencing SMS Delivery Delays to Dish Network in United States of America for a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 2025 - 14:54 PDT
        SMS Delivery Delays to MPT Network in Myanmar
        Update - We continue to experience SMS delivery failures when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Sep 23, 2025 - 10:51 PDT
        Update - We continue to experience SMS delivery failures when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Sep 22, 2025 - 10:46 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Sep 22, 2025 - 09:15 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Sep 21, 2025 - 09:13 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Sep 20, 2025 - 17:01 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Sep 20, 2025 - 09:01 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 20, 2025 - 05:01 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 2025 - 03:05 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 20, 2025 - 02:06 PDT
        United States SMS Carrier Maintenance - Verizon
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 2025 - 21:01 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 22 September 2025 at 21:00 PDT until 25 September 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Sep 22, 2025 21:00 - Sep 25, 2025 02:00 PDT
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 01, 2025 - 13:01 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        01 September 2025 at 13:00 PDT until 01 September 2025 at 17:00 PDT

        03 September 2025 at 13:00 PDT until 03 September 2025 at 17:00 PDT

        08 September 2025 at 13:00 PDT until 08 September 2025 at 17:00 PDT

        10 September 2025 at 13:00 PDT until 10 September 2025 at 17:00 PDT

        15 September 2025 at 13:00 PDT until 15 September 2025 at 17:00 PDT

        17 September 2025 at 13:00 PDT until 17 September 2025 at 17:00 PDT

        22 September 2025 at 13:00 PDT until 22 September 2025 at 17:00 PDT

        24 September 2025 at 13:00 PDT until 24 September 2025 at 17:00 PDT

        29 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 1, 2025 13:00 - Sep 29, 2025 17:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Degraded Performance
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Degraded Performance
        Voice Insights Operational
        Speech Recognition Degraded Performance
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Degraded Performance
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Under Maintenance
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Degraded Performance
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Malaysia SMS Carrier Maintenance - Red One Sep 24, 2025 10:30-12:00 PDT

        The Red One network in Malaysia is conducting an emergency maintenance from 24 September 2025 at 10:30 PDT until 24 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Red One Malaysia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on Sep 24, 2025 - 00:06 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Sep 24, 2025 15:00-16:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 September 2025 at 15:00 PDT until 24 September 2025 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Sep 15, 2025 - 16:12 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 24, 2025 20:00 - Sep 25, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 24 September 2025 at 20:00 PDT until 25 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 08, 2025 - 14:50 PDT

        United States MMS Carrier Partner Maintenance Sep 24, 2025 22:00 - Sep 25, 2025 06:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 24 September 2025 at 22:00 PDT until 25 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on Sep 16, 2025 - 16:13 PDT

        Mexico SMS Carrier Maintenance - AT&T Sep 24, 2025 23:00 - Sep 25, 2025 05:00 PDT

        The AT&T network in Mexico is conducting a planned maintenance from 24 September 2025 at 23:00 PDT until 25 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
        Posted on Sep 23, 2025 - 20:08 PDT

        United States SMS Carrier Partner Maintenance Sep 24, 2025 23:00 - Sep 25, 2025 03:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 24 September 2025 at 23:00 PDT until 25 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on Sep 23, 2025 - 15:55 PDT

        United States MMS Carrier Partner Maintenance Sep 25, 2025 01:00-03:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 25 September 2025 at 01:00 PDT until 25 September 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on Sep 24, 2025 - 02:03 PDT

        Singapore SMS Carrier Maintenance - StarHub Sep 25, 2025 09:00-14:00 PDT

        The StarHub network in Singapore is conducting a planned maintenance from 25 September 2025 at 09:00 PDT until 25 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
        Posted on Sep 22, 2025 - 22:29 PDT

        Russia SMS Carrier Maintenance - Volna mobile and Win Mobile Sep 25, 2025 13:00-19:00 PDT

        The Volna mobile and Win Mobile networks in Russia are conducting a planned maintenance from 25 September 2025 at 13:00 PDT until 25 September 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile and Win Mobile Russia handsets.
        Posted on Sep 23, 2025 - 05:47 PDT

        United States MMS Carrier Partner Maintenance Sep 25, 2025 22:00 - Sep 26, 2025 06:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 25 September 2025 at 22:00 PDT until 26 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on Sep 16, 2025 - 16:13 PDT

        United States MMS Carrier Maintenance - T-Mobile Sep 28, 2025 23:00 - Sep 29, 2025 06:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 28 September 2025 at 23:00 PDT until 29 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
        Posted on Sep 23, 2025 - 23:36 PDT

        Malaysia SMS Carrier Partner Maintenance Sep 29, 2025 01:00 - Sep 30, 2025 04:00 PDT

        Our SMS carrier partner in Malaysia is conducting a series of emergency maintenances from 29 September 2025 at 01:00 PDT until 30 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Malaysia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        29 September 2025 at 01:00 PDT until 29 September 2025 at 03:00 PDT

        30 September 2025 at 01:00 PDT until 30 September 2025 at 04:00 PDT
        Posted on Sep 24, 2025 - 05:11 PDT

        United States SMS and MMS Carrier Maintenance - AT&T Sep 29, 2025 20:00 - Sep 30, 2025 04:00 PDT

        The AT&T network in the United States is conducting a planned maintenance from 29 September 2025 at 20:00 PDT until 30 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
        Posted on Sep 23, 2025 - 00:04 PDT

        United States MMS Carrier Maintenance - T-Mobile Sep 29, 2025 23:00 - Sep 30, 2025 06:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 29 September 2025 at 23:00 PDT until 30 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
        Posted on Sep 23, 2025 - 23:37 PDT

        Singapore SMS Carrier Maintenance - StarHub Sep 30, 2025 09:00-14:00 PDT

        The StarHub network in Singapore is conducting a planned maintenance from 30 September 2025 at 09:00 PDT until 30 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
        Posted on Sep 22, 2025 - 22:40 PDT

        United States SMS and MMS Carrier Maintenance - AT&T Sep 30, 2025 20:00 - Oct 1, 2025 04:00 PDT

        The AT&T network in the United States is conducting a planned maintenance from 30 September 2025 at 20:00 PDT until 01 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
        Posted on Sep 24, 2025 - 05:50 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Sep 30, 2025 21:30-23:30 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 September 2025 at 21:30 PDT until 30 September 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Sep 23, 2025 - 08:03 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 1, 2025 20:00 - Oct 2, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 01 October 2025 at 20:00 PDT until 02 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:33 PDT

        Canada Account Security Service Partner Maintenance Oct 1, 2025 22:00 - Oct 2, 2025 02:00 PDT

        Our service partner is conducting a planned maintenance from 01 October 2025 at 22:00 PDT until 02 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Sep 03, 2025 - 17:00 PDT

        Malaysia SMS Carrier Partner Maintenance Oct 2, 2025 01:00-04:00 PDT

        Our SMS carrier partner in Malaysia is conducting an emergency maintenance from 02 October 2025 at 01:00 PDT until 02 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Malaysia handsets.
        Posted on Sep 24, 2025 - 05:23 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 8, 2025 20:00 - Oct 9, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 08 October 2025 at 20:00 PDT until 09 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:34 PDT

        Brazil SMS Carrier Maintenance - Claro Oct 14, 2025 19:30 - Oct 15, 2025 00:00 PDT

        The Claro network in Brazil is conducting a planned maintenance from 14 October 2025 at 19:30 PDT until 15 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro Brazil handsets.
        Posted on Sep 11, 2025 - 00:57 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 15, 2025 20:00 - Oct 16, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 15 October 2025 at 20:00 PDT until 16 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:34 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 22, 2025 20:00 - Oct 23, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:34 PDT

        United States and Canada Twilio SMS and MMS Maintenance Oct 29, 2025 20:00 - Oct 30, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Sep 05, 2025 - 15:35 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Sep 24, 2025
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 24, 06:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 22:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 23 September 2025 at 22:00 PDT until 24 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Sep 16, 16:10 PDT
        United States MMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Sep 24, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 20:00 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 23 September 2025 at 20:00 PDT until 24 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T United States handsets.
        Sep 19, 03:29 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 24, 03:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 September 2025 at 23:00 PDT until 24 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Sep 15, 15:45 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 24, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 24, 00:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 24 September 2025 at 00:00 PDT until 24 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Sep 12, 14:17 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Sep 24, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 23:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 23 September 2025 at 23:00 PDT until 24 September 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Sep 20, 23:02 PDT
        Sep 23, 2025
        SMS Delivery Delays to Multiple Networks in Colombia via Subset of Long Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia in a subset of long codes. This incident has been resolved.
        Sep 23, 22:00 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia in a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 19:39 PDT
        Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Colombia in a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 23, 15:39 PDT
        Monitoring - We are observing successful SMS delivery to Multiple Networks in Colombia via Subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 15:35 PDT
        Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Colombia in a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 23, 11:50 PDT
        Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia in a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 09:50 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia in a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 08:50 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Sep 23, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 13:10 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 23 September 2025 at 13:10 PDT until 23 September 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 23, 05:53 PDT
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Sep 23, 20:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 14:00 PDT
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 23 September 2025 at 14:00 PDT until 23 September 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Sep 17, 00:28 PDT
        SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes and Long Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Small Networks in the United States for a Subset of Short Codes and Long Codes. This incident has been resolved.
        Sep 23, 19:28 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes and Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 17:28 PDT
        Update - We continue to observe SMS delivery delays when sending messages to small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 17:00 PDT
        Update - We continue to observe SMS delivery delays when sending messages to small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 15:08 PDT
        Update - We continue to observe SMS delivery delays when sending messages to small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 13:27 PDT
        Update - We continue to observe SMS delivery delays when sending messages to small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 11:24 PDT
        Update - We are observing degradation over additional small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 10:19 PDT
        Update - We are observing SMS delivery report delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 09:30 PDT
        Update - We continue to observe SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 09:07 PDT
        Investigating - We are again observing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 07:38 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altice in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 06:46 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 23, 02:37 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 00:48 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 22, 23:53 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        Sep 23, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 13:01 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 23 September 2025 at 13:00 PDT until 23 September 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Sep 22, 08:00 PDT
        SMS Delivery Delays to Gamma Telecom Network in the United Kingdom
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Gamma Telecom Network in the United Kingdom. This incident has been resolved.
        Sep 23, 17:10 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Gamma Telecom Network in the United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 15:38 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Gamma Telecom Network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 23, 11:53 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Gamma Telecom Network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 09:53 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Gamma Telecom Network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 08:53 PDT
        France Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 23, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 13:00 PDT
        Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 23 September 2025 at 13:00 PDT until 23 September 2025 at 17:00 PDT. During the maintenance window, there could be Intermittent delays from and to subset of Twilio France mobile and landline phone numbers.
        Sep 10, 07:58 PDT
        SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes
        Resolved - We determined this incident is related to another active incident we are investigating. We will resolve this incident as a duplicate.
        Sep 23, 15:03 PDT
        Update - We are experiencing SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 14:22 PDT
        Investigating - We are experiencing SMS Delivery Delays to Small Networks in USA for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 14:19 PDT
        API Errors Toward Multiple Networks in Multiple Countries
        Resolved - API errors toward multiple networks in multiple countries has been resolved and the Lookup API is operating normally at this time.
        Sep 23, 14:05 PDT
        Update - We are observing recovery of API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 12:20 PDT
        Monitoring - We are observing recovery of API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 23, 11:57 PDT
        Investigating - We are experiencing API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 10:47 PDT
        Errors Updating Alerts in Flex Admin Console
        Resolved - We have fully investigated the Flex Admin Console errors issue, and it was determined that the impact was limited to one customer, who has been contacted individually to address any concerns. All systems are operational.
        Sep 23, 13:53 PDT
        Investigating - We are currently seeing errors updating alerts in Flex Admin Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 13:45 PDT
        Call Failures From TIM Network Subscribers in Brazil to a Subset of Twilio Phone Numbers
        Resolved - We are no longer experiencing call failures from TIM Network Subscribers in Brazil to a Subset of Twilio Phone Numbers. This incident has been resolved.
        Sep 23, 12:51 PDT
        Monitoring - We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 23, 11:25 PDT
        Update - We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Sep 23, 07:32 PDT
        Update - We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Sep 22, 23:21 PDT
        Update - We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 22, 19:21 PDT
        Update - We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 22, 17:21 PDT
        Update - We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 22, 15:15 PDT
        Update - We are still observing call failures to and from a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 22, 14:01 PDT
        Investigating - We are observing call failures to and from a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 22, 13:16 PDT
        Update - We are continuing to monitor recovery for calls to Twilio Phone Numbers in Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 22, 11:12 PDT
        Monitoring - We have started seeing recovery for calls to Twilio Phone Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 22, 09:09 PDT
        Investigating - We are observing call failures to a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 22, 08:10 PDT
        SMS Delivery Delays to Multiple Networks in the United States
        Resolved - We have identified that this incident has the same root cause as another open incident resulting in SMS delivery delays in the United States, and are resolving this duplicate.

        More information and updates on this incident are available at https://status.twilio.com/incidents/tzk0j5v2552y
        Sep 23, 10:16 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 09:44 PDT
        Lookup v2 Packages Degradation
        Resolved - We are now observing full recovery with Lookup v2 that was resulting in high latency responses for requests in some countries. The issue has been resolved and the service is functioning normally at this time.
        Sep 23, 09:37 PDT
        Update - We continue to observe recovery with Lookup v2 resulting in high latency responses for requests in some countries but are not seeing complete stability. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 23, 09:33 PDT
        Monitoring - We are observing recovery with Lookup v2 resulting in high latency responses for requests in some countries. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 23, 09:01 PDT
        Update - We are still experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 23, 07:44 PDT
        Update - We are still experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 05:43 PDT
        Investigating - We are experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 04:51 PDT
        SMS Delivery Failures to Multiple Small US Carriers in the United States
        Resolved - We are no longer experiencing SMS delivery failures to multiple small carriers in the United States. This incident has been resolved.
        Sep 23, 06:52 PDT
        Monitoring - We are observing successful recovery in SMS delivery failures to multiple small US Carriers in the United States. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 04:54 PDT
        Update - We are still experiencing SMS delivery failures to multiple small US Carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 23, 04:49 PDT
        Investigating - We are experiencing SMS delivery failures to multiple small US Carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 23, 03:55 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 23, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 22:01 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 22 September 2025 at 22:00 PDT until 23 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Sep 16, 15:56 PDT
        Mexico SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Sep 23, 04:03 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 22:03 PDT
        Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 22 September 2025 at 22:00 PDT until 23 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 22, 16:11 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Sep 23, 04:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 22:02 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2025 at 22:00 PDT until 23 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Sep 18, 17:26 PDT
        United States MMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Sep 23, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 20:00 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 22 September 2025 at 20:00 PDT until 23 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T United States handsets.
        Sep 19, 03:29 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Sep 23, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 00:00 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 23 September 2025 at 00:00 PDT until 23 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes.
        Sep 18, 06:15 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Sep 23, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 23, 02:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 23 September 2025 at 02:00 PDT until 23 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Sep 6, 03:37 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 23, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2025 at 23:00 PDT until 23 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
        Sep 15, 17:04 PDT
        Sep 22, 2025
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 22, 23:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 21:00 PDT
        Scheduled - Our service partner is conducting an emergency maintenance from 22 September 2025 at 21:00 PDT until 22 September 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Sep 17, 15:46 PDT
        Netherlands Account Security Carrier Partner Maintenance - KPN
        Completed - The scheduled maintenance has been completed.
        Sep 22, 22:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 22:00 PDT
        Scheduled - Our carrier partner KPN Netherlands is conducting a planned maintenance from 22 September 2025 at 22:00 PDT until 22 September 2025 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap
        Sep 12, 08:14 PDT
        India SMS Carrier Maintenance - Jio
        Completed - The scheduled maintenance has been completed.
        Sep 22, 17:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 11:30 PDT
        Scheduled - The Jio network in India is conducting a planned maintenance from 22 September 2025 at 11:30 PDT until 22 September 2025 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Jio India handsets.
        Sep 16, 17:41 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Sep 22, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 13:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 22 September 2025 at 13:00 PDT until 22 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Sep 19, 06:49 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Sep 22, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 13:01 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 22 September 2025 at 13:00 PDT until 22 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Sep 18, 07:33 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Sep 22, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 13:00 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 22 September 2025 at 13:00 PDT until 22 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Sep 18, 23:49 PDT
        SMS Delivery Failures to Sasktel Network in Canada
        Resolved - We are no longer experiencing MMS/SMS delivery failures to Sasktel Network in Canada. This incident has been resolved.
        Sep 22, 16:20 PDT
        Monitoring - We are observing successful SMS delivery to Sasktel Network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 22, 14:29 PDT
        Update - Upon further investigation, we have confirmed that traffic sent from Toll Free and Short Code numbers is also affected by the ongoing incident. We are actively investigating SMS delivery failures when sending messages to Sasktel Network in Canada and will provide another update in 1 hour or as soon as possible.
        Sep 22, 13:47 PDT
        Update - We are still experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 22, 13:40 PDT
        Investigating - We are experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 22, 13:14 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Sep 22, 10:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 09:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 September 2025 at 09:00 PDT until 22 September 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Sep 19, 08:04 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 22, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 21, 22:01 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 21 September 2025 at 22:00 PDT until 22 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Sep 16, 15:56 PDT
        United States MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Sep 22, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 21, 22:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2025 at 22:00 PDT until 22 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Sep 18, 14:48 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 22, 03:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 21, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2025 at 23:00 PDT until 22 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Sep 15, 15:44 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 22, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 22, 00:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2025 at 00:00 PDT until 22 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Sep 12, 14:17 PDT
        Sep 21, 2025
        SMS Delivery Failures to Movicel Network in Angola
        Resolved - We are no longer experiencing SMS delivery failures to Movicel Network in Angola. This incident has been resolved.
        Sep 21, 03:44 PDT
        Update - We are continuing to observe successful SMS delivery to Movicel Network in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 21, 01:52 PDT
        Monitoring - We are observing successful SMS delivery to Movicel Network in Angola.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 23:53 PDT
        Update - We are continuing to experience SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Sep 20, 11:06 PDT
        Update - We are continuing to experience SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Sep 20, 03:07 PDT
        Update - We are continuing to experience SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 19, 23:16 PDT
        Update - We are continuing to experience SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 21:22 PDT
        Investigating - We are experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 20:27 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Sep 21, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 20, 14:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 20 September 2025 at 14:00 PDT until 21 September 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth
        Sep 18, 08:20 PDT
        Sep 20, 2025
        Egypt SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Sep 20, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 20, 16:00 PDT
        Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 20 September 2025 at 16:00 PDT until 20 September 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
        Sep 18, 04:12 PDT
        SMS Delivery Delays to Cable Wireless Network in Panama
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cable & Wireless Network in Panama. This incident has been resolved.
        Sep 20, 17:20 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cable & Wireless Network in Panama. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 15:20 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Cable & Wireless Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 20, 11:29 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Cable & Wireless Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 09:39 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Cable & Wireless Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 20, 08:49 PDT
        SMS Delivery Delays and Failures to Multiple Networks in Yemen
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in Yemen. This incident has been resolved.
        Sep 20, 13:26 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 11:26 PDT
        Update - We continue experiencing SMS delivery delays and failures when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 09:31 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 20, 08:38 PDT
        Spikes in Call Signing Failures
        Resolved - The issue affecting a small subset of calls that may have completed without STIR/SHAKEN signature has been resolved, and the service is functioning normally at this time.
        Sep 20, 10:03 PDT
        Monitoring - We have started seeing recovery for a small subset of calls that may have completed without STIR/SHAKEN signature. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 20, 09:33 PDT
        Update - We are observing a small subset of calls that may have completed without STIR/SHAKEN signature, which could cause carriers to treat the call as spam. Our engineering teams are actively working to resolve these issues. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 20, 09:24 PDT
        Investigating - Our monitoring systems have detected a potential issue with call signing failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 20, 09:12 PDT
        Twilio Messaging Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 20, 05:32 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 19, 22:01 PDT
        Scheduled - Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Aug 22, 11:47 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 20, 05:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 19, 22:02 PDT
        Scheduled - Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Aug 20, 02:48 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 20, 05:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 19, 22:00 PDT
        Scheduled - Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Aug 20, 02:45 PDT
        Twilio Voice Maintenance
        Completed - Following the successful outcome of the initial Maintenance 19 September 22:00 until 20 September 05:30 PDT, this additional backup date is no longer required and is being removed. Thank you.
        Sep 20, 04:46 PDT
        Scheduled - Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Aug 20, 03:08 PDT
        Twilio Interconnect Maintenance
        Completed - Following the successful outcome of the initial Maintenance 19 September 22:00 until 20 September 05:30 PDT, this additional backup date is no longer required and is being removed. Thank you
        Sep 20, 04:45 PDT
        Scheduled - Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Aug 20, 03:11 PDT
        Twilio Messaging Maintenance
        Completed - Following the successful outcome of the initial Maintenance 19 September 22:00 until 20 September 05:30 PDT, this additional backup date is no longer required and is being removed. Thank you.
        Sep 20, 04:44 PDT
        Scheduled - Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Aug 22, 11:54 PDT
        Call Failures to Multiple Networks in Brazil from a Subset of Twilio's Phone Numbers
        Resolved - The issue affecting call failures to multiple networks in Brazil from a subset of Twilio's phone numbers has been resolved, and the service is functioning normally at this time.
        Sep 20, 03:40 PDT
        Update - We have started seeing recovery for call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 20, 01:55 PDT
        Monitoring - We have started seeing recovery for call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 23:41 PDT
        Update - We continue to observe call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Sep 19, 15:48 PDT
        Update - We continue to observe call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 19, 11:52 PDT
        Update - We are still observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 09:52 PDT
        Investigating - We are observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 08:53 PDT
        Call Setup Failures for Twilio SIP via Interconnect on US2 Edge
        Resolved - The issue affecting degraded performance and intermittent call setup failures due to a loss of IP addresses for certain hosts in the US2 region has been resolved and voice services are functioning normally at this time.
        Sep 20, 02:01 PDT
        Monitoring - We have started seeing recovery for the degraded performance and intermittent call setup failures caused by a loss of IP addresses for certain hosts in the US2 region. We will continue to monitor to ensure a full recovery and expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 20, 01:39 PDT
        Investigating - We have identified that Programmable Voice calls using the PSTN are affected by an issue related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event.
        Sep 20, 00:36 PDT
        Update - Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 20, 00:19 PDT
        Identified - Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
        Sep 20, 00:17 PDT
        Investigating - Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
        Sep 19, 23:54 PDT
        Identified - Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
        Sep 19, 23:48 PDT
        Investigating - Customers connecting to the Twilio SIP edge in us2 using Twilio Interconnect may experience call setup failures. Our engineering teams are actively working to resolve these issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
        Sep 19, 23:19 PDT
        Sep 19, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Sep 19, 21:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 19, 14:55 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Sep 19, 08:35 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 September 2025 at 14:55 PDT until 19 September 2025 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 19, 03:30 PDT
        MMS Delivery Failures from Multiple Networks in United States of America to a Subset of Shortcodes
        Resolved - We are no longer experiencing MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. This incident has been resolved.
        Sep 19, 21:09 PDT
        Monitoring - We are seeing recovery in MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 19:12 PDT
        Update - We continue to experience MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 19, 17:32 PDT
        Update - We continue to experience MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 15:32 PDT
        Investigating - We are experiencing MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 14:32 PDT
        SMS Delivery Failure to Liberty Mobile in Puerto Rico via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via a subset of shortcodes. This incident has been resolved.
        Sep 19, 13:26 PDT
        Monitoring - We are observing recovery in SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 11:26 PDT
        Update - We are continuing to experience SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Sep 19, 07:36 PDT
        Update - We are continuing to experience SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Sep 18, 23:38 PDT
        Update - We are continuing to experience SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Sep 18, 19:51 PDT
        Update - We are continuing to experience SMS Delivery Failure to Liberty Mobile in Puerto Rico 313-790 via Subset of Shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Sep 18, 17:56 PDT
        Investigating - We are experiencing SMS Delivery Failure to Liberty Mobile in Puerto Rico 313-790 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 16:41 PDT
        Increased Latency and 5XX Errors for Messaging Logs
        Resolved - The issue affecting increased latency for Messaging Logs as well as a low volume of 5XX errors has been resolved, and the service is functioning normally at this time.
        Sep 19, 10:55 PDT
        Monitoring - We have started seeing recovery for the increased latency for Messaging Logs as well as a low volume of 5XX errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 10:35 PDT
        Identified - The issue causing increased latency for Messaging Logs as well as a low volume of 5XX errors has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 09:41 PDT
        Update - We continue to investigate increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 19, 07:41 PDT
        Investigating - We are investigating increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 06:41 PDT
        Channel Orchestrated Messages Fallbacks May Be Stuck at Accepted State
        Resolved - The issue with Channel Orchestrated Messages fallback has been resolved, and the service is functioning normally at this time.
        Sep 19, 07:49 PDT
        Monitoring - We have started seeing recovery for the issue with Channel Orchestrated Messages fallback. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 06:51 PDT
        Update - We are investigating an issue with Channel Orchestrated Messages fallback. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Sep 19, 05:24 PDT
        Update - We are investigating an issue with Channel Orchestrated Messages. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 04:36 PDT
        Investigating - Our monitoring systems have detected a potential issue with Channel Orchestrated Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 19, 04:08 PDT
        Issue With Virtual Phone
        Resolved - The issue with Virtual Phones in Console has been resolved and it is operating normally at this time.
        Sep 19, 01:18 PDT
        Monitoring - Virtual Phone is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Sep 19, 00:45 PDT
        Update - We are investigating an issue with Virtual Phones in Console where the reply functionality is not working. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 19, 00:26 PDT
        Investigating - Our monitoring systems have detected a potential issue with Virtual Phone. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 19, 00:06 PDT
        SMS Delivery Delay to Multiple Networks in South Africa
        Resolved - We are no longer experiencing SMS delivery delays to multiple networks in South Africa. This incident has been resolved.
        Sep 19, 00:41 PDT
        Monitoring - We are observing recovery in SMS delivery to multiple networks in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 22:55 PDT
        Update - We are continuing to experience SMS delivery delays to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 22:40 PDT
        Investigating - We are experiencing SMS delivery delays to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 21:42 PDT
        SMS Delivery Delays to & from a Subset of Belgium & the United States Twilio Phone Numbers
        Resolved - We are no longer experiencing SMS delivery delays to & from a subset of Belgium & United States Twilio phone numbers. This incident has been resolved.
        Sep 19, 00:20 PDT
        Monitoring - We are observing recovery in SMS delivery to & from a subset of Belgium & United States Twilio phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Sep 18, 23:52 PDT
        Update - We are continuing to experience SMS delivery delays to & from a subset of Belgium & United States Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 18, 22:32 PDT
        Update - We are experiencing SMS delivery delays to & from a subset of Belgium & United States Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 20:34 PDT
        Investigating - We are experiencing SMS delivery delays to & from a subset of Belgium & United States Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 19:41 PDT
        SMS Delivery Failure from Subscribers in Belgium
        Resolved - This was a duplicate incident, the issue was addressed in https://status.twilio.com/incidents/zxlw67ys85s7.
        Services are operating normally at this time.
        Sep 19, 00:18 PDT
        Investigating - We are experiencing SMS delivery failures from subscribers in Belgium. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 23:18 PDT
        Sep 18, 2025
        SMS Delivery Delays to Claro Network in Chile.
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.
        Sep 18, 23:54 PDT
        Monitoring - We are observing recovery in SMS delivery when sending messages to the Claro network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 22:03 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to the Claro network in Chile. Our engineers are continuing to investigate with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 18, 18:15 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are continuing investigating with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Sep 18, 15:23 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are continuing investigating with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 14:29 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 13:32 PDT
        SMS Delivery Failure From Subscribers in Belgium
        Resolved - We are actively working to resolve the issue with our carrier partner and a Status page has been posted.
        Sep 18, 23:26 PDT
        Update - We are experiencing SMS delivery failures from subscribers in Belgium. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 23:14 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery from subscribers in Belgium. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 18, 23:11 PDT
        SMS Delivery Delays to Claro Network in Colombia via Subset of Long Code
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia via a subset of long codes. This incident has been resolved.
        Sep 18, 22:49 PDT
        Monitoring - We are observing recovery in SMS delivery when sending messages to Claro Network in Colombia via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 20:48 PDT
        Investigating - We are experiencing SMS delivery delays to Claro Network in Colombia via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 20:01 PDT
        Voice Call Failures to Brazil Subscribers From a Subset of Brazil Twilio Numbers.
        Resolved - We are no longer observing voice call failures to Brazil subscribers from a subset of Brazil Twilio numbers. This incident has been resolved.
        Sep 18, 19:09 PDT
        Monitoring - We are observing recovery in voice call failures. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 or as soon as more information becomes available.
        Sep 18, 17:03 PDT
        Update - We are no longer observing voice call failures, however, we are still investigating the Branded Calls feature not being active. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 14:52 PDT
        Update - We are still observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 11:44 PDT
        Investigating - We are observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 10:47 PDT
        Flex AI Copilot Summaries degraded
        Resolved - We have fully investigated the Flex AI Copilot Summaries issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Sep 18, 16:37 PDT
        Investigating - Our monitoring systems have detected a potential issue with Flex AI Copilot Summaries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 18, 15:26 PDT
        SMS Delivery Delays to Orange Network in the Dominican Republic
        Resolved - We are no longer experiencing SMS Delivery Delays to Orange Network in the Dominican Republic. This incident has been resolved.
        Sep 18, 14:02 PDT
        Update - We observed recovery in SMS delivery delays to Orange Network in the Dominican Republic. We are continuing monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 12:37 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Orange Network in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 10:27 PDT
        Investigating - We are experiencing SMS delivery delays to Orange Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 18, 09:33 PDT
        Indonesia SMS Carrier Maintenance - Indosat
        Completed - The scheduled maintenance has been completed.
        Sep 18, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 18, 10:00 PDT
        Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 18 September 2025 at 10:00 PDT until 18 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 18, 06:15 PDT
        MMS Delivery Delays to Verizon Wireless in United States of America via Subset of Shortcodes
        Resolved - We are no longer experiencing MMS Delivery Delays to Verizon Wireless in United States of America via Subset of Shortcodes. This incident has been resolved.
        Sep 18, 13:54 PDT
        Update - We are observing recovery in MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 18, 09:43 PDT
        Monitoring - We are observing recovery in MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 18, 07:50 PDT
        Update - Our engineers have identified recovery for MMS delivery delays to T-Mobile Network in the US. We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 20 hours or as soon as more information becomes available.
        Sep 18, 00:21 PDT
        Update - Our engineers have identified recovery for MMS delivery delays to T-Mobile Network in the US. We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Sep 17, 21:33 PDT
        Update - Our engineers have identified recovery for MMS delivery delays to T-Mobile Network in the US. We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Sep 17, 05:33 PDT
        Update - We have identified recovery for MMS Delivery to T-Mobile Network in the US; We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Sep 16, 21:54 PDT
        Update - We have identified recovery for MMS Delivery to T-Mobile Network in the US; We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 16, 18:17 PDT
        Update - We have identified recovery for MMS Delivery to T-Mobile Network in the US; We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 16, 15:53 PDT
        Identified - We have identified recovery for MMS Delivery to T-Mobile Network in the US; We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 16, 14:41 PDT
        Update - We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Sep 16, 13:00 PDT
        Update - We continue to experience MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 16, 08:48 PDT
        Update - We are still experiencing MMS delivery delays to Verizon Wireless in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 16, 06:48 PDT
        Investigating - We are experiencing MMS delivery delays to Verizon Wireless in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 16, 05:48 PDT
        United States SMS and MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Sep 18, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 18, 00:01 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 18 September 2025 at 00:00 PDT until 18 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
        Sep 11, 14:10 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 18, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 17 September 2025 at 23:00 PDT until 18 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
        Sep 3, 17:03 PDT
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Sep 18, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 17 September 2025 at 21:00 PDT until 18 September 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Sep 11, 23:50 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 18, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 17 September 2025 at 20:00 PDT until 18 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Aug 8, 14:49 PDT
        Sep 17, 2025
        SMS Delivery Delays to Africell Network in Angola
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Africell Network in Angola. This incident has been resolved.
        Sep 17, 23:49 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to the Africell Network in Angola. We continue to monitor the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 17, 23:48 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Africell Network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 21:48 PDT
        Update - We continue to experience SMS delivery delays when sending messages to the Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 21:33 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to the Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 20:33 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Sep 17, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 21:30 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 September 2025 at 21:30 PDT until 17 September 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Sep 10, 07:31 PDT
        AccSec Canada API Issue
        Resolved - Our engineers have monitored the fix and confirmed the issue with the AccSec Canada API errors has been resolved. All services are now operating normally at this time.
        Sep 17, 23:14 PDT
        Monitoring - We are observing recovery with the AccSec Canada API errors. We will be monitoring the issue to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 21:27 PDT
        Update - Our monitoring systems have detected a potential issue with AccSec Canada API errors. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 19:40 PDT
        Update - Our monitoring systems have detected a potential issue with AccSec Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 18:40 PDT
        Investigating - Our monitoring systems have detected a potential issue with AccSec Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 18:31 PDT
        SMS Delivery Report Delays to Altice in the United States of America
        Resolved - We are no longer experiencing SMS delivery report delays when sending to Altice in the United States of America. This incident has been resolved.
        Sep 17, 21:23 PDT
        Update - We are observing recovery in SMS delivery report delays when sending to Altice in The United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 17, 18:01 PDT
        Monitoring - We are observing recovery in SMS delivery report delays when sending to Altice in The United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 16:01 PDT
        Update - We continue to experience SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Sep 17, 10:00 PDT
        Update - We continue to experience SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Sep 16, 18:14 PDT
        Update - We continue to experience SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Sep 16, 11:02 PDT
        Update - We are still experiencing SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 16, 07:02 PDT
        Update - We continue to experiencing SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 16, 05:02 PDT
        Update - We are experiencing SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Sep 16, 04:17 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Altice in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 16, 04:09 PDT
        MMS Delivery Delays To a Subset of Twilio US Short Codes
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to a subset of Twilio US Short Codes. This incident has been resolved.
        Sep 17, 19:51 PDT
        Monitoring - We are observing recovery in MMS delivery delays when sending messages to a subset of Twilio US Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 18:06 PDT
        Update - We are experiencing MMS delivery delays when sending messages to a Subset of Twilio US Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 17:12 PDT
        Investigating - Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 17, 17:06 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Sep 17, 19:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 September 2025 at 16:00 PDT until 17 September 2025 at 19:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 17, 07:34 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Sep 17, 18:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 14:01 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 September 2025 at 14:00 PDT until 17 September 2025 at 18:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Sep 16, 14:27 PDT
        Germany SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 17, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 13:00 PDT
        Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 17 September 2025 at 13:00 PDT until 17 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets via subset of Germany short codes.
        Sep 16, 03:50 PDT
        Messaging Insights Degradation
        Resolved - Messaging Insights bookmarks resolution was degraded from 19:34 UTC to 21:47 UTC on 09/17/2025. During this period, customers may have experienced issues with their bookmarked queries not resolving in the UI and would have been redirected to the Overview Tab. The issue has now been resolved.
        Sep 17, 15:29 PDT
        Update - Messaging Insights bookmarks resolution was degraded from 19:34 UTC to 21:47 UTC on 09/17/2025. During this period, customers may have experienced issues with their bookmarked queries not resolving in the UI and would have been redirected to the Overview Tab. The issue has now been resolved.
        Sep 17, 15:29 PDT
        Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Sep 17, 14:34 PDT
        SMS Delivery Delays to Tigo Network in Tanzania
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Tanzania. This incident has been resolved.
        Sep 17, 15:12 PDT
        Update - We are still observing recovery in SMS delivery delays when sending messages to Tigo network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Sep 17, 12:21 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 17, 08:21 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 06:34 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Tigo network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 17, 05:43 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Tigo network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 03:44 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 02:50 PDT
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        Sep 17, 14:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 11:20 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 17 September 2025 at 11:20 PDT until 17 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Sep 15, 08:07 PDT
        Indonesia SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Sep 17, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 10:00 PDT
        Scheduled - Our SMS carrier partner in Indonesia is conducting an emergency maintenance from 17 September 2025 at 10:00 PDT until 17 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Sep 17, 04:41 PDT
        SMS Delivery Delays to MTN Network in Zambia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Zambia. This incident has been resolved.
        Sep 17, 12:53 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 10:53 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MTN network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 17, 07:08 PDT
        Update - We continue to experience SMS delivery delays when sending messages to MTN network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 05:13 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 04:26 PDT
        SMS Delivery Delays to Digi & Celcom Networks in Malaysia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digi Network in Malaysia. This incident has been resolved.
        Sep 17, 09:40 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digi Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 07:48 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Digi & Celcom Networks in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Sep 17, 04:02 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Digi & Celcom Networks in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 02:13 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Digi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 01:20 PDT
        SMS Delivery Report Delays to Algar Telecom in Brazil
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Algar Telecom in Brazil. This incident has been resolved.
        Sep 17, 08:37 PDT
        Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Sep 17, 06:52 PDT
        Investigating - We are experiencing SMS delivery report delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Sep 17, 06:05 PDT
        SMS Delivery Delays To Multiple Networks in Malaysia and African Countries
        Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.
        Sep 17, 08:18 PDT
        Update - We are continuing to experience SMS delivery delays to the list of impacted networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
        Sep 17, 06:54 PDT
        Update - We continue to experience SMS delivery delays to the list of impacted networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
        Sep 17, 03:08 PDT
        Update - We continue to experience SMS delivery delays to the list of impacted networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
        Sep 17, 01:24 PDT
        Investigating - We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

        List of Impacted Networks:

        Malaysia Digi Network
        Malaysia Celcom Network
        Malaysia Red One (XOX) Network
        Angola Movicel Network
        Comoros Telma Network
        Tanzania Tigo Network
        Tanzania Zantel Network
        Central African Republic Telecel Centraf Network
        Ghana Vodafone Network
        Mali Telecel Network
        Sep 17, 00:41 PDT
        Voice Numbers Getting Tagged as Spam Using Twilio Verify
        Resolved - The issue affecting Voice Numbers getting tagged as spam using Twilio Verify has been resolved, and the service is functioning normally at this time.
        Sep 17, 07:03 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 16, 19:30 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 15, 19:30 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 14, 19:44 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 13, 17:58 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 12, 16:07 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 11, 16:07 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 10, 16:07 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 9, 16:04 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 8, 16:07 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 7, 16:16 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 6, 16:41 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 5, 16:30 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 4, 16:30 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 3, 16:30 PDT
        Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 2, 17:30 PDT
        Update - We have started seeing recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Sep 1, 16:51 PDT
        Monitoring - We have started seeing recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Sep 1, 16:13 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 31, 16:20 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 31, 02:40 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 30, 02:43 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 29, 02:46 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Aug 28, 10:49 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 28, 02:32 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 27, 18:27 PDT
        Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 27, 16:42 PDT
        Identified - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 27, 15:42 PDT
        Update - We are still investigating an issue with OTPs delivered through our voice channels in the US and CA where voice numbers are getting tagged as spam. We expect to provide another update in 4 hours or as soon as more information becomes available
        Aug 27, 11:38 PDT
        Update - We are still investigating an issue with OTPs delivered through our voice channels in the US and CA where voice numbers are getting tagged as spam. We expect to provide another update in 2 hours or as soon as more information becomes available
        Aug 27, 09:39 PDT
        Investigating - We are investigating an issue with OTPs delivered through our voice channels in the US and CA where voice numbers are getting tagged as spam. We expect to provide another update in 1 hour or as soon as more information becomes available
        Aug 27, 08:33 PDT
        Japan SMS Carrier Maintenance - Rakuten
        Completed - The scheduled maintenance has been completed.
        Sep 17, 07:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Sep 17, 06:00 PDT
        Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 17 September 2025 at 06:00 PDT until 17 September 2025 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Sep 16, 03:51 PDT
        Sep 16, 2025
        Sep 15, 2025
        Sep 14, 2025
        Sep 13, 2025
        Sep 12, 2025
        Sep 11, 2025
        Sep 10, 2025
        ← Incident History Powered by Atlassian Statuspage