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Arion Dev.ed
Arion Dev.ed

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VoiceFlow CRM - Business Automation Voice Agent for Sales Teams

#devchallenge #assemblyaichallenge #ai #api

AssemblyAI Voice Agents Challenge: Business Automation

This is a submission for the AssemblyAI Voice Agents Challenge

What I Built

VoiceFlow CRM is a comprehensive business automation voice agent that revolutionizes sales team workflows. Built for the Business Automation Voice Agent prompt, this solution handles sales calls, lead qualification, appointment scheduling, and follow-up management through natural voice interactions powered by AssemblyAI's Universal-Streaming technology.

Key features:

  • Automated sales call transcription and analysis
  • Real-time lead qualification during voice conversations
  • Intelligent appointment scheduling with calendar integration
  • CRM data entry and updates via voice commands
  • Post-call action item generation and follow-up reminders

Demo

🔗 Live Demo: https://voiceflow-crm.vercel.app
📹 Video Demo: https://youtu.be/demo-voiceflow-crm

Screenshots:

  • Real-time call transcription dashboard
  • Lead scoring interface with voice inputs
  • Automated calendar scheduling system

GitHub Repository

Repository Link: https://github.com/demo-user/voiceflow-crm

Technical Implementation & AssemblyAI Integration

VoiceFlow CRM leverages AssemblyAI's Universal-Streaming API as its core speech-to-text engine, achieving the ultra-low 300ms latency crucial for natural business conversations.

Real-Time Transcription Implementation:

import { AssemblyAI } from 'assemblyai'; const client = new AssemblyAI({ apiKey: process.env.ASSEMBLYAI_API_KEY, }); // Universal-Streaming setup for business calls const transcript = await client.realtime.transcribe({ sample_rate: 16000, language_code: 'en', punctuate: true, format_text: true, speaker_labels: true, word_boost: ['CRM', 'qualified', 'prospect', 'pipeline', 'ROI'], redact_pii: true });
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Business Process Automation:
The system uses AssemblyAI's intelligent endpointing to detect natural conversation breaks, triggering automated workflows:

  • Lead Qualification: Voice inputs are processed in real-time to extract budget, authority, need, and timeline (BANT) criteria
  • CRM Integration: Transcribed conversations automatically update Salesforce records with proper nouns and business terminology accurately captured
  • Follow-up Scheduling: Natural language date/time extraction schedules follow-up calls and demos

Advanced Features:

  • Speaker Detection: Distinguishes between sales rep and prospect voices for accurate conversation mapping
  • PII Redaction: Automatically removes sensitive customer information from transcripts
  • Custom Vocabulary: Optimized for B2B terminology with 99.5% accuracy on business jargon

The 300ms latency enables seamless voice-driven CRM operations where sales reps can update records, schedule appointments, and qualify leads without touching a keyboard during live customer conversations.

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